Everything You Need to Know About Metro by T-Mobile

Metro by T-Mobile (previously known as Metro PCS) is a wireless phone company owned by T-Mobile US that offers both individual and family plans. Metro by T-Mobile (Metro PCS) offers three different prepaid plans with no annual contracts, including family, individual and unlimited options.  Metro by T-Mobile (Metro PCS) has coverage all over the United […]

BY GoodCall

Everything You Need to Know About Metro by T-Mobile

Metro by T-Mobile (previously known as Metro PCS) is a wireless phone company owned by T-Mobile US that offers both individual and family plans. Metro by T-Mobile (Metro PCS) offers three different prepaid plans with no annual contracts, including family, individual and unlimited options. 

Metro by T-Mobile (Metro PCS) has coverage all over the United States, including parts of Canada. With a Metro by T-Mobile (Metro PCS) phone plan, you’ll get 4G LTE and even 5G speed. T-Mobile acquired Metro PCS on May 1, 2013, and Metro by T-Mobile (Metro PCS) has been offering prepaid services ever since.

Metro by T-Mobile (Metro PCS) Plans and Pricing

Metro by T-Mobile (Metro PCS) has several plans and pricing for different individual needs. For example, they offer three different plans on the T-Mobile network with different speeds and perks for each plan.

Plan PriceDataContractInclusions
$40/mo.10GB, high speedNoneMusic Unlimited
$50/mo.Unlimited, high speedNoneHospot Data 5GB; Google One 100GB
$60/mo.Unlimited, high speedNoneHotspot Data 15GB; Google One 100GB; Amazon Prime

*Prices as of 12/18/2019

Notable Metro by T-Mobile (Metro PCS) features

Some of the optional features you can expect with a Metro by T-Mobile (Metro PCS) service plan include international calling to dozens of countries (including Canada and Mexico) and a variety of data packages. You’ll also have the option to receive CallerTunes (powered by LISTEN), which allows you to set up a song your friends and family can listen to when they call you while they’re waiting for you to answer. Security features include Name ID (which blocks calls from anonymous, private or unknown numbers, among others), Scam ID and Scam Block (which will tell you when you’re receiving a potential spam call) and Standard and Premium Security bundles (which include device protection). Other security options include a Premium Handset Protection Program to cover things like loss and theft; McAfee Security for Metro by T-Mobile (Metro PCS) to protect against online threats, viruses, data loss, etc. and Web Guard to protect younger users from inappropriate sites. You’ll also get features like:

Amazon Prime. The highest unlimited prepaid plan comes with Amazon Prime, which gives you full access to Amazon’s streaming video platform Amazon Video, as well as free games and music. You also get fast, free, two-day shipping on more than 100 million items.

Google One. Two of the prepaid plans come with Google One, offering automatic backup for your data, expanded storage and premium support. You’ll also get special offers like discounts on Google products and family sharing, which allows you to add up to five additional family members to your plan that would share your storage and other member benefits.

Unlimited Music. With the basic prepaid plan, you’ll get MUSIC UNLIMITED, which allows you to stream more than 40 music services without using your high-speed data. That includes Apple Music, Pandora, Spotify and more.

Breaking Down Metro by T-Mobile (Metro PCS) Service

Metro by T-Mobile (Metro PCS) provides high-speed wireless service and unlimited data plans. Take a look at some of the pros and cons to help you decide whether Metro by T-Mobile (Metro PCS) is the right wireless provider for you.

Pros:

  • 5G Coverage – Metro by T-Mobile (Metro PCS) offers super-fast 5G coverage across the US. Current customers are more than satisfied with their service.
  • Cheap Plans & Great Promotions – Metro by T-Mobile (Metro PCS) offers cheap plans as low as $40 per month with no annual contract, as well as promotions all year round.
  • Great Service – Metro by T-Mobile (Metro PCS) can offer great service, especially in high-coverage areas across America.

Cons:

  • Poor Customer Service – Some customers complain about the lack of good customer service and report having to contact support a few times before having their issues completely resolved. Other customers complain of being told they couldn’t be helped.
  • Lack of Internet without Wi-Fi – Some customers complain that unless you’re near Wi-Fi, you won’t have internet service.
  • Poor Quality Phones & Lack of Security – Some customers complain that phones are of poor quality. Some issues include overheating devices and defective phones.

How Metro by T-Mobile (Metro PCS) Compares…

On Pricing

Compared to its top competitors, Metro by T-Mobile (Metro PCS) offers competitive pricing. You can get a Metro by T-Mobile (Metro PCS) plan for just $40 per month, while competitors offer prices as low as $35 a month (Sprint Unlimited Kickstart plan). AT&T and Verizon’s lowest unlimited prepaid plans are a bit pricier at $65 per month for AT&T when you enroll in autopay and $65 per month for Verizon when you enroll in autopay. Metro by T-Mobile also has promotions available during the holidays with even lower prices for both individual and family plans.

On Coverage

Compared to top competitors like Boost, Cricket and Sprint, Metro by T-Mobile (Metro PCS) offers more coverage in the US. Metro by T-Mobile (Metro PCS) offers nationwide coverage, while providers with similar plans provide less coverage – some spanning only half of the country.

On Customer Service

Metro by T-Mobile’s customer service hasn’t been described as the best by its customers over the last few years. According to Consumer Affairs, customers complain about dealing with inexperienced and rude customer service reps and management in various locations throughout the country. One customer in Georgia complained that a manager at a Metro PCS store was “extremely rude and hateful” after giving her the wrong equipment. Another customer from Florida says a customer service rep gave him incorrect information, although the coverage and quality of the calls were decent.

Metro by T-Mobile (Metro PCS) Reviews

In terms of overall satisfaction, Metro by T-Mobile (Metro PCS) was lacking compared to other top wireless providers, but as of 2019, T-Mobile is in the lead for Customer Value while Verizon scored high marks for network quality, according to ACSI. Customers have been somewhat satisfied with the quality of service, according to Trust Pilot. Out of 110 reviews, the company has a 2.2-star rating out of five stars. Most complaints are about the quality of customer service received and poor quality devices.

In terms of the overall sentiment based on reviews, customers are generally somewhat satisfied with their Metro by T-Mobile (Metro PCS) devices and phone plans. Metro by T-Mobile (Metro PCS) has a B+ rating with the Better Business Bureau and an average of 1 star across 111 customer reviews. There have been about 3,658 complaints closed in the last three years and 1,188 complaints closed in the last 12 months as of January 2020.

Frequently Asked Questions

What network does Metro by T-Mobile use?

Metro by T-Mobile (Metro PCS) uses the T-Mobile network to deliver high-speed service to its customers. So, if you purchase a phone through Metro by T-Mobile, you can expect the same high speeds as a T-Mobile customer.

How much does Metro by T-Mobile cost?

Expect to pay about $40 to $60 per month for a single line for a prepaid plan with Metro by T-Mobile (Metro PCS). Plans also go as high as $50 and $60 per month for prepaid wireless services.

Is Metro by T-Mobile also Metro PCS?

Yes, T-Mobile acquired Metro PCS in 2013. They’re one and the same. So, if you purchase a Metro by T-Mobile (Metro PCS) phone plan, you can expect to receive the same coverage and call quality as you would as a T-Mobile customer.

Can I use my current phone with Metro by T-Mobile?

Yes, Metro by T-Mobile (Metro PCS) allows you to bring your old phone when you make the switch. No need to purchase a whole new phone. You’ll get your new service connected to your current phone with no hassle.

Can I transfer my existing phone number to Metro by T-Mobile?

Yes, you can transfer your current phone number from your old carrier to your Metro by T-Mobile (Metro PCS) account. Simply contact the company to make the switch and follow the instructions given to transfer your existing number.