
© Goodcall 2025
Built with ❤ by humans and AI agents in California, Egypt, GPUland, Virginia and Washington
IT companies often grapple with critical, time-sensitive inquiries that demand immediate attention. Managing customer support, technical assistance, and service requests requires rock-solid communication solutions. Finding the Best Answering Service for IT Companies can make a significant difference in customer satisfaction and operational efficiency.
We've compiled a list of the top answering services for IT companies for you to choose the best ones.
In the fast-paced world of information technology, prompt and efficient communication is crucial. IT professionals are often engaged in complex tasks that require intense focus, leaving little time to handle incoming calls and inquiries. Here's why an answering service is beneficial for IT companies:
Incorporating an answering service into your IT operations ensures that client communications are handled efficiently and professionally, leading to increased client satisfaction and allowing your team to focus on delivering high-quality IT solutions.
Selecting the right answering service for your IT company is crucial to ensure seamless communication and customer satisfaction. Here are some key factors to consider when making your choice:
By carefully evaluating these aspects, you can select an answering service that not only meets your current needs but also supports your company's future growth and commitment to exceptional customer service.
We've compiled a list of the top answering services for IT companies for you to choose the best ones.
Features: 24/7 live answering, technical support triage, helpdesk integration, bilingual support, and emergency call handling. SAS specializes in providing customized scripts tailored to your business needs, ensuring consistent and accurate responses. They also offer seamless integration with popular CRM and helpdesk platforms, enabling efficient communication workflows.
Specialty Answering Service offers flexible pricing plans to suit various IT company needs. Their plans start at $31 per month for the pay-as-you-go option, with per-minute billing. Packages include:
Custom enterprise solutions are also available for businesses with higher call volumes or specialized requirements.
Stats and Figures: SAS serves a broad client base, including numerous IT firms, with industry-leading response times and accuracy rates.
SAS provides tailored solutions for IT and tech support businesses, offering flexibility and the ability to grow alongside your company. Their deep understanding of the IT industry ensures seamless communication and quick responses to technical inquiries. The company's advanced technology allows for real-time reporting and analytics, giving you insight into call trends and performance metrics.
Features: 24/7 live answering, appointment scheduling, call routing, helpdesk integration, and CRM integration. AnswerConnect emphasizes eco-friendly practices and utilizes a remote workforce to reduce its carbon footprint. They offer mobile and desktop apps for easy access to messages and call data.
AnswerConnect offers tiered pricing plans starting at $149 per month for 100 minutes. Other plans include:
Additional minutes are billed at per-minute rates that decrease with higher plans.
Stats and Figures: AnswerConnect boasts high uptime reliability and supports thousands of businesses globally.
With a focus on technology companies, AnswerConnect ensures your clients receive professional support around the clock, enhancing customer satisfaction and loyalty. Their multilingual support capabilities cater to a diverse client base, and their commitment to sustainability aligns with environmentally conscious businesses.
Features: GoodCall offers an advanced AI-powered answering service tailored for IT companies. Their 24/7 virtual receptionist uses natural language processing to handle customer support inquiries, technical assistance, and service requests with a human-like approach. GoodCall integrates seamlessly with popular CRM and helpdesk platforms, ensuring smooth communication workflows.
Their bilingual support (English and Spanish) makes it easier to connect with a diverse client base. GoodCall also provides appointment scheduling, lead capturing, and real-time analytics to monitor call performance and enhance customer engagement.
GoodCall offers flexible and competitive pricing plans:
GoodCall's AI-driven approach ensures IT companies never miss critical calls, enhancing customer satisfaction and operational efficiency. Their advanced technology automates routine tasks, allowing IT professionals to focus on complex technical issues. The seamless integration with business tools like CRM systems and helpdesk software streamlines processes, making GoodCall an ideal choice for IT businesses aiming to boost productivity and maintain excellent customer service.
Features: 24/7 answering service, IT support call handling, ticketing systems, live chat support, and CRM integration. AnswerForce provides dedicated teams for businesses, ensuring that agents are familiar with your services and clientele. They also offer video chat capabilities and integrate with various business tools for streamlined operations.
AnswerForce offers straightforward pricing plans:
Additional minutes are billed at competitive per-minute rates.
Stats and Figures: AnswerForce supports thousands of businesses renowned for quick response times and professional service.
AnswerForce offers dedicated support for IT businesses, enhancing customer service and operational efficiency with comprehensive solutions. Their use of cutting-edge technology ensures high-quality interactions, and their focus on personalized service helps in building strong client relationships.
Features: 24/7 live answering, message taking, order processing, appointment scheduling, and custom scripting. PATLive's agents are trained to handle a variety of call scenarios, including technical support and customer inquiries. They offer real-time call management tools and can handle complex call flows.
PATLive provides flexible plans:
Additional minutes are billed at per-minute rates depending on the plan.
Stats and Figures: PATLive has over 30 years of experience serving businesses with high-quality answering services.
PATLive's professional agents and advanced technology provide reliable support to IT companies, ensuring every call is handled expertly. Their ability to customize call scripts allows for a seamless extension of your brand, and their robust infrastructure ensures calls are never missed.
Features: 24/7 live answering, bilingual support, custom call scripting, and message delivery via email or text. VoiceNation employs in-house agents rather than outsourcing, ensuring quality and consistency. They offer a mobile app for managing messages and accessing call insights on the go.
VoiceNation offers competitive pricing:
Additional minutes are billed at a low per-minute rate.
Stats and Figures: VoiceNation is recognized for award-winning services and fast response times.
VoiceNation's commitment to excellence makes it a great choice for IT companies needing reliable and professional call-handling services. Their focus on security and compliance ensures that sensitive information is protected, which is crucial for IT companies.
Features: 24/7 live answering, appointment scheduling, emergency dispatching, custom scripting, and detailed reporting. Call Experts utilizes AI and machine learning to improve call handling efficiency. They offer quality assurance programs to maintain high service standards.
Call Experts offers customized pricing based on your specific needs. They provide competitive rates and scalable solutions suitable for IT companies of all sizes.
Stats and Figures: Call Experts has over 40 years of experience and is a leader in the answering service industry.
Their expertise and personalized approach make Call Experts an excellent choice for IT companies seeking tailored solutions. Their innovative use of technology and focus on continuous improvement ensures that your clients receive top-notch service.
Features: 24/7 live answering, virtual receptionist services, call screening, message delivery, and account management tools. MAP Communications offers a proprietary online portal where you can access call recordings, manage your account, and generate reports.
MAP Communications offers flexible plans:
Additional minutes are billed at per-minute rates.
Stats and Figures: Employee-owned, MAP Communications is known for exceptional customer service and custom solutions.
Their dedication to quality and customer satisfaction makes them a reliable partner for IT companies. The company’s employee ownership model fosters a commitment to service excellence, ensuring that every call is handled with care.
Features: 24/7 live answering, bilingual operators, appointment scheduling, customized scripting, and emergency response. Answering Service Care offers HIPAA-compliant services for industries requiring strict confidentiality. They provide message delivery through multiple channels, including email, text, and secure web portals.
Answering Service Care provides competitive pricing:
Custom plans are available for higher volumes.
Stats and Figures: With decades of experience, Answering Service Care supports businesses nationwide.
Their professional services and commitment to client satisfaction make them a strong choice for IT companies. Their ability to handle high call volumes and provide personalized service ensures your clients receive the attention they need.
Features: IT support services, call center solutions, helpdesk integration, technical assistance, and back-office support. Invensis offers multi-channel support, including voice, email, chat, and social media. They focus on leveraging technology to enhance customer experiences and operational efficiency.
Invensis offers customized pricing models based on the scope and scale of services required. They provide flexible engagement options, including per-hour or fixed monthly rates.
Stats and Figures: Invensis serves clients globally, processing millions of calls annually and is recognized for its excellence in customer service.
Invensis specializes in IT and software support, providing seamless communication solutions that align with your company's goals. Their ability to scale quickly and adapt to changing business needs makes them an ideal partner for growing IT firms.
Features: 24/7 live answering, email and SMS messaging, order processing, appointment scheduling, emergency dispatch services, and custom call scripting. AnswerFirst provides disaster recovery solutions to ensure uninterrupted service. They also offer secure messaging options for sensitive information.
AnswerFirst offers simple, pay-as-you-go pricing:
They also provide customizable plans for businesses with specific needs.
Stats and Figures: AnswerFirst handles calls for thousands of businesses, ensuring professional and prompt service.
Their transparent pricing and commitment to quality make AnswerFirst an excellent choice for IT companies seeking reliable answering services. Their focus on real-time communication and customer feedback helps in continually improving service delivery.
As technology continues to advance, the role of answering services in the IT industry is poised for significant evolution. Emerging technologies such as artificial intelligence (AI), machine learning, and automation are enhancing the capabilities of answering services, making them more efficient and effective.
By staying abreast of these technological advancements, IT companies can leverage cutting-edge answering services to improve customer satisfaction, streamline operations, and maintain a competitive edge in the industry.
Choosing the Best Answering Service for your IT company is crucial for maintaining high standards of service and customer satisfaction in the IT industry. Consider features like technical support expertise, 24/7 availability, helpdesk integration, and professional call handling when making your decision. The right partner can make all the difference in keeping your clients happy and your operations running smoothly.