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Local Western New York businesses build trust through small but powerful signals—and nothing says "we're local" quite like a 716 phone number. If your business wants to establish or strengthen its Buffalo or Niagara Falls presence, having a 716 area code is a simple and effective move. This article explains how to claim your 716 area code, manage time zone differences, and enhance customer communication using Goodcall's AI answering service.
Whether you're serving customers in person or online, pairing a recognizable 716 number with smart automation lets you stay responsive around the clock. Goodcall's technology bridges the communication gap with natural, human-sounding call handling that doesn't require a complex setup.
Here, you'll find everything from the 716 area code map and time zone breakdown to tips on boosting customer trust and leveraging AI answering systems for a better business phone experience.
The 716 area code is one of the original codes from the North American Numbering Plan in 1947. Today, it covers a vibrant part of Western New York that includes all of Erie and Niagara Counties, Parts of Chautauqua and Cattaraugus Counties, and some major cities and towns, such as Buffalo, Niagara Falls, Jamestown, and Olean.
This region is home to more than 1.5 million people and includes some of New York State's busiest trade, tourism, healthcare, and education hubs. Buffalo, in particular, serves as a gateway to Canada and a business center for manufacturing, shipping, and technology sectors.
Thanks to recent overlays, including the 624 area code added in 2023, 716 continues to serve businesses and residents without change. Calls now require 10-digit dialing across the area.
A local number from this area code instantly positions your business as a trusted part of the Western New York community.
Buffalo and the greater 716 area code operate on Eastern Time, shifting between Eastern Standard Time (EST: UTC–5) from November to March and Eastern Daylight Time (EDT: UTC–4) from March to November. Like most U.S. regions, Western New York observes daylight saving time to stay aligned with national schedules.
Being on Eastern Time keeps businesses in sync with major financial centers like New York City, Boston, and Washington, D.C. However, it also creates a three-hour gap with the West Coast, which can lead to missed connections if not managed effectively. AI-powered phone systems help bridge this gap, ensuring your business responds to every call, no matter where it originates.
Flash a 716 number on the caller ID, and Western New Yorkers instantly recognize it as part of their community. Businesses using a 716 number see significantly higher response rates than those using out-of-state or toll-free numbers, especially in local-first cities like Buffalo and Niagara Falls. Whether it’s a small HVAC company in Amherst or a dental practice in Jamestown, having a local number boosts familiarity, trust, and connection.
In real-world examples, switching to a 716 number has increased answered calls by up to 50%. That local touch doesn't just improve pickup rates—it also enhances brand credibility and visibility on search platforms. From neighborhood-specific references to locally tailored campaigns, 716 gives businesses a strategic edge across digital and phone-based interactions.
Pairing a local number with an AI assistant enhances both reach and relatability, creating a more responsive and community-based business image.
Traditional phone menus frustrate customers. Today, conversational AI changes that. Goodcall's AI answering system listens, understands, and responds naturally, without making callers "press 1 for sales" or repeat themselves.
Goodcall’s AI answering service turns your 716 number into a full-time virtual receptionist that understands the local business culture of Buffalo, Niagara Falls, and surrounding Western New York areas. It routes calls based on real-time intent, like scheduling HVAC repairs in Amherst, handling legal inquiries from downtown Buffalo, or coordinating appointments for clinics in Cheektowaga. The system integrates seamlessly with your existing tools, including CRMs and scheduling software, so you don’t miss a beat.
Whether you're serving customers during a snowstorm or fielding weekend tourism inquiries near Niagara Falls, Goodcall provides reliable, 24/7 coverage. It understands local references, caller history, and industry-specific terms, offering friendly, accurate support that feels personal and professional.
As call volume increases with seasonal demand or promotional campaigns, the system scales with you—no extra staff needed. From small-town shops to urban service providers, Goodcall helps 716 businesses stay accessible, responsive, and competitive.
Setting up a 716 business phone number with Goodcall is quick, reliable, and ideal for Western New York’s business community. Whether you’re a small business in Buffalo, a medical office in Niagara Falls, or a service provider in Jamestown, Goodcall helps you stay connected and professional, day or night.
Goodcall’s pricing structure is designed to support local businesses across Buffalo and the broader 716 region. With no hidden fees or contracts, monthly plans are flexible, cost-effective, and scalable—ideal for law firms, HVAC contractors, retailers, or nonprofits alike. As your business grows, your AI-powered phone system grows with you, helping capture every lead and support every customer with professional, 24/7 service.
Getting a 716 area code with Goodcall's AI answering service helps your business connect with Western New York customers, boost trust, and never miss a lead. Setup is fast, and support is built in.
Ready to claim your local 716 number?
Visit Goodcall to set up your number and intelligent phone system in minutes. Show customers you're part of the neighborhood—and always ready to answer.
Which counties does 716 cover?
Erie, Niagara, parts of Chautauqua and Cattaraugus. Key cities include Buffalo, Niagara Falls, Jamestown, and Olean.
What’s the 624 overlay?
Introduced in November 2023, the 624 area code shares the same territory as 716. All new numbers in the region will get 624 or 716 based on availability.
Can I get a 716 number without living in Buffalo?
Yes. With providers like Goodcall, you can get a local number even if your business operates remotely.
How does Daylight Saving affect AI call handling?
Goodcall adjusts automatically to time changes. Your business hours are always accurate on caller greetings.
Will customers know they’re talking to AI?
Yes, transparency builds trust. Goodcall makes it clear it's a virtual assistant, but the experience still feels warm and natural.
Is it expensive to get started with AI?
No. Goodcall plans start around $50/month—far less than live-agent answering services, and with more reliable round-the-clock support.
The 716 area code is one of the original codes from the North American Numbering Plan in 1947. Today, it covers a vibrant part of Western New York that includes all of Erie and Niagara Counties, Parts of Chautauqua and Cattaraugus Counties, and some major cities and towns, such as Buffalo, Niagara Falls, Jamestown, and Olean.
This region is home to more than 1.5 million people and includes some of New York State's busiest trade, tourism, healthcare, and education hubs. Buffalo, in particular, serves as a gateway to Canada and a business center for manufacturing, shipping, and technology sectors.
Thanks to recent overlays, including the 624 area code added in 2023, 716 continues to serve businesses and residents without change. Calls now require 10-digit dialing across the area.
A local number from this area code instantly positions your business as a trusted part of the Western New York community.
Buffalo and the greater 716 area code operate on Eastern Time, shifting between Eastern Standard Time (EST: UTC–5) from November to March and Eastern Daylight Time (EDT: UTC–4) from March to November. Like most U.S. regions, Western New York observes daylight saving time to stay aligned with national schedules.
Being on Eastern Time keeps businesses in sync with major financial centers like New York City, Boston, and Washington, D.C. However, it also creates a three-hour gap with the West Coast, which can lead to missed connections if not managed effectively. AI-powered phone systems help bridge this gap, ensuring your business responds to every call, no matter where it originates.