Bigin by Zoho CRM: Enhancing Customer Relationship Management with Goodcall

By Goodcall · May 11, 2026

Bigin by Zoho CRM’s website

Bigin by Zoho CRM is a powerful, pipeline-centric CRM solution designed to help small businesses manage their customer relationships effectively. With features like contact management, deal tracking, email automation, and customizable pipelines, Bigin offers a comprehensive toolset for improving sales processes and customer engagement. For more information, visit Bigin by Zoho CRM.

Goodcall is the ideal solution for businesses using Bigin by Zoho CRM, offering an AI-powered phone assistant that enhances communication and customer service. By integrating with Bigin, Goodcall provides seamless communication, real-time data access, and automated scheduling, ensuring that your business operations run smoothly. Together, Goodcall and Bigin create a powerful combination for any business looking to streamline its customer relationship management and communication processes.

Key features

Bigin by Zoho CRM is a pipeline-centric CRM solution designed to help small businesses manage their customer relationships effectively. Here are some of the key features that make Bigin a valuable tool for businesses:

Contact Management: Easily store and manage all your customer information in one place.
Deal Tracking: Track the progress of deals through customizable pipelines.
Email Automation: Automate email campaigns to engage with customers efficiently.
Customizable Pipelines: Tailor pipelines to fit your specific sales processes.
Task Management: Keep track of tasks and deadlines to ensure nothing falls through the cracks.
Mobile App: Access your CRM on the go with a user-friendly mobile application.
Real-time Notifications: Stay updated with real-time notifications on important activities.
Analytics and Reporting: Gain insights into your sales performance with detailed analytics and reporting tools.

An AI phone agent alongside your CRM

Goodcall answers your business calls 24/7 and takes each caller’s details, including leads who call after hours. Plans start at $79 a month.

Build a phone agent How it works

Business types which use Bigin by Zoho CRM

Bigin by Zoho CRM is versatile and caters to a wide range of business types. Here are some of the businesses that can benefit from using Bigin:

Small Retail Stores
Freelancers
Consulting Firms
Real Estate Agencies
Event Planners
Marketing Agencies
Nonprofits
Educational Institutions
Healthcare Providers
Legal Firms

Works with an ecosystem

Bigin by Zoho CRM integrates seamlessly with a variety of applications, enhancing its functionality and making it a powerful tool for businesses. Here are some of the applications it works with:

Bigin also offers an API for developers, allowing for custom integrations and extended functionality.

When considering Bigin by Zoho CRM, it's important to be aware of other similar products in the market. Here are some competitors:

Freshsales
Pipedrive
Salesforce
Less Annoying CRM
HubSpot Sales Hub
EngageBay
Zoho CRM

For more detailed comparisons, you can refer to these articles:

Common questions

Here are some common questions that business owners might have when evaluating Bigin by Zoho CRM:

What is Bigin by Zoho CRM?

Bigin is a pipeline-centric CRM solution designed for small businesses to manage customer relationships effectively.

How much does Bigin cost?

Bigin offers affordable pricing plans, making it accessible for small businesses. For detailed pricing, visit the pricing page.

Can Bigin integrate with other applications?

Yes, Bigin integrates with various applications such as Zoho Books, Zoho Desk, Google Workspace, and more. It also works with Zapier for additional integrations.

Is there a mobile app for Bigin?

Yes, Bigin offers a mobile app that allows you to manage your CRM on the go.

Does Bigin offer customer support?

Yes, Bigin provides customer support to help you with any issues or questions you may have. You can find more information on their support page.