Balancing Support, Sales, Volume, and Resources.
Hotworx deployed Goodcall AI Agents to answer calls round-the-clock, optimizing agent greetings, message taking, and directory skills.
Hotworx's agents handled thousands of calls, achieving an outstanding 85% Click-Through Rate (CTR) to their owned channels.
Hotworx's adoption of Goodcall led to improved business practices. By optimizing message-taking procedures and enhancing inter-team communication, they successfully transformed every incoming call into a valuable growth opportunity.
Hotworx leveraged Goodcall's Message Taking skill to significantly increase productivity and ensure they never missed an opportunity to connect with customers and close deals.
Before embracing Goodcall, Hotworx relied on a conventional phone line and operational approach. By empowering their agent with company knowledge and skills Hotworx has been able to discover opportunity in every call.
“Before we had Goodcall, we had an old-fashioned answering system. Servicing customers was a real problem, and we were losing a lot of them. It is simply awesome. It allows you to function as a larger business and drive support at scale.”
