Enterprise Contact Centers

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Hear what a Goodcall agent could do for you
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Capture and qualify leads with empathy
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A gif of Rosie, one of Goodcall's 6 available agents- Rosie is presented as a young, african-american female
Capture and qualify leads with empathy

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A gif of Johnny, one of Goodcall's 6 available agents- Johnny is presented as a young, mixed ethnicity male with a beard
Process logic without latency or delays

Lorem ipsum dolor sit amet, consectetur adipiscing elit.

A gif of Bella, one of Goodcall's 6 available agents- Bella is presented as a middle-aged, white female with glasses
Integrate concierge level service

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How Goodcall Works for Enterprise

Analyze Your Calls

AI Phone Agents review thousands of past and current calls, uncovering inefficiencies and identifying patterns. This analysis reveals where automation and improved workflows can have the biggest impact.

An image illustrating a flowchart of Goodcall's bootstrapping process, which allows users to connect a website, Google listing, or enter info about their business, and build an agent that can handle key use cases like bookings, orders and lead capture in just a few clicks.
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Build a Strategic Roadmap

Our Solutions Architects map out a plan that prioritizes:

  • Faster resolutions.
  • Reduced team stress during peak times.
  • Improved customer satisfaction through quicker, personalized service.
  • They identify tasks AI can automate, areas that need human expertise, and opportunities to boost team efficiency.

Create Always-Learning AI Agents

We design and build AI Phone Agents tailored to your business. These agents integrate seamlessly into your workflows, handling repetitive tasks and empowering your CX team to focus on high-value customer interactions.

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Continuous Improvement

Our AI agents evolve with your business. They:

  • Learn from every interaction.
  • Are available 24/7, even when your team is offline.
  • Identify new opportunities for automation.
  • Provide detailed reporting to track performance and ROI.
What Makes Goodcall Different?
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Custom AI Phone Agents

Designed specifically for your business, these agents automate repetitive tasks, process calls faster, and deliver consistent results.

Seamless Integrations

Works with tools like Microsoft Dynamics, Genesys, DialPad, ZenDesk, Five9, CXOne by Nice, Zoho, and RingCentral to fit into your existing workflows.

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Enterprise-Grade Scalability

Handle high call volumes and seasonal spikes effortlessly.

Actionable Insights

Our AI provides detailed analytics to help your team make smarter decisions and improve performance over time.

Customer Success Story

Transforming Logistics with Goodcall

“Our team was overwhelmed during peak seasons, with call volumes that pushed us to the limit. Goodcall’s AI Phone Agents reduced our call volume by 45%, resolution times by 75%, and boosted customer satisfaction by 85%. Integrations with Genesys and DialPad allowed our human agents to focus on what they do best—delivering exceptional customer care.”

— Jamie K., VP of Customer Operations

FAQ’s

How does Goodcall help enterprise CX teams?
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Our AI Phone Agents automate routine tasks, analyze call patterns, and provide real-time insights. This reduces team pressure, speeds up resolutions, and helps your agents focus on high-value interactions.

What kinds of tasks can the AI handle?
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AI Phone Agents can manage appointment scheduling, process returns, resolve FAQs, and guide human agents with next steps during complex interactions.

Does Goodcall integrate with my existing tools?
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Yes! Goodcall integrates with popular tools like Microsoft Dynamics, Genesys, DialPad, ZenDesk, Five9, CXOne by Nice, Zoho, and RingCentral, so it fits seamlessly into your current workflows.

Is the AI available 24/7?
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Absolutely. Our AI Phone Agents are always on, even when your team is offline, ensuring consistent support and quicker resolutions.

How does the AI improve over time?
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Our AI is always learning. It adapts to your workflows, identifies new opportunities for automation, and continuously refines its performance to meet your evolving business needs.

How Midnight Cookie Copmany streamlined catering

Your agent’s performance is always visible so that you can understand your return on investment, understand who’s calling, and easily find the calls that matter most to you.

Read full case study
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How Hotworx streamlines operations

Whenever your agent doesn’t know how to answer a caller’s question, you’ll be alerted of a new teachable topic. Teach your agent how to respond in just a few clicks so that you can handle even more questions automatically.

Read full case study
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How ByeJunk raised revenue with Goodcall

Whenever your agent doesn’t know how to answer a caller’s question, you’ll be alerted of a new teachable topic. Teach your agent how to respond in just a few clicks so that you can handle even more questions automatically.

Read full case study
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How BrowArc raised revenue with Goodcall

Whenever your agent doesn’t know how to answer a caller’s question, you’ll be alerted of a new teachable topic. Teach your agent how to respond in just a few clicks so that you can handle even more questions automatically.

Read full case study
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A gif of Rosie, one of Goodcall's 6 available agents- Rosie is presented as a young, african-american female
Capture and qualify leads with empathy
play button
Preview
Learn how
A gif of Johnny, one of Goodcall's 6 available agents- Johnny is presented as a young, mixed ethnicity male with a beard
Process logic without latency or delays
play button
Preview
Learn how
A gif of Bella, one of Goodcall's 6 available agents- Bella is presented as a middle-aged, white female with glasses
Integrate concierge level service
play button
Preview
Learn how